Hyderabad, 11 September
GMR Hyderabad International Airport Ltd. (GHIAL), led by GMR Aero, has been awarded Level 4 Accreditation in the Airports Council International (ACI) World Airport Customer Experience Accreditation program, joining an elite group of global airports recognized for excellence in passenger service.
Excellence in Passenger Experience
The Level 4 recognition highlights GHIAL’s customer-first approach, assessed across four key areas:
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Customer-centric culture across all levels of airport operations
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Advanced passenger feedback mechanisms and data-driven service improvements
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Collaborative stakeholder engagement for seamless travel experiences
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Continuous innovation in infrastructure, digital services, and hospitality
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